Privacy Policy

1. Introduction

Torque Statute ("we," "us," or "our") is committed to protecting the privacy and personal data of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy explains what information we collect, how we use it, how we store it, and what rights you have over your data.

This policy applies to all personal data collected through our website at https://torquoes.live, through our contact forms, email communications, and in the course of providing legal services from our office at 210 Điện Biên Phủ, Phường 7, Quận 3, Hồ Chí Minh 70000, Vietnam.

For any questions about this policy, please contact us at [email protected].

2. Information We Collect

We collect personal data that you voluntarily provide when you use our services, contact us, or interact with our website. This includes your full name, email address, phone number (when provided), and the contents of any messages you send through our contact form or by email.

In the course of providing legal services, we may also collect additional information relevant to your legal matter, including business registration documents, identification documents, and financial information where necessary for the engagement.

Our website automatically collects certain technical data when you visit, including your IP address, browser type, operating system, pages visited, time spent on each page, and referring website. This data is collected through cookies and similar technologies, which are described in more detail in our Cookie Policy.

We collect data through the following methods: website contact forms, email correspondence, telephone conversations, in-person consultations, and analytics tools such as Google Analytics.

3. Legal Basis for Processing

We process your personal data on the following legal grounds: consent (when you submit a contact form or agree to cookies), performance of a contract (when we provide legal services you have engaged us for), legitimate interest (for improving our website and services, and for marketing where appropriate), and legal obligation (where we are required to retain records by Vietnamese law).

Under Vietnam's Law on Cybersecurity (2018) and the Personal Data Protection Decree (Decree 13/2023/ND-CP), we ensure that all data processing activities comply with applicable Vietnamese data protection requirements.

4. How We Use Your Information

We use the personal data we collect to respond to your inquiries and contact form submissions, to provide the legal services you have engaged, to communicate with you about your legal matters, to send administrative information such as engagement confirmations and invoices, and to improve our website and the services we offer.

We may also use your information for analytics purposes to understand how visitors use our website, to comply with legal obligations applicable in Vietnam, and — where you have given consent — to send occasional communications about developments in Vietnamese law that may be relevant to your business.

You may opt out of non-essential communications at any time by contacting [email protected].

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who assist in operating our website and conducting our business, including website hosting providers, email service platforms, and analytics services (such as Google Analytics). These third parties are contractually obligated to protect your data and to use it only for the purposes we specify.

In the course of providing legal services, we may need to share certain information with government agencies, notarial offices, consulates, or courts as required for your specific legal matter. We will always inform you before making such disclosures unless prohibited by law.

We may also disclose personal data where required by Vietnamese law, regulation, legal process, or governmental request.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS) on our website, access controls limiting data access to authorized personnel only, regular security reviews of our systems, secure storage of physical documents at our office, and routine data backups with encrypted storage.

In the event of a data breach that is likely to pose a risk to your rights, we will notify affected individuals and the relevant authorities within the timeframes required by Vietnamese law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions and general inquiries are retained for up to 24 months after the last interaction. Client engagement records and legal files are retained for a minimum of five years following the conclusion of the engagement, in compliance with Vietnamese professional record-keeping requirements. Website analytics data is retained for 26 months in aggregated form.

When data is no longer required, it is securely deleted or anonymized.

8. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our pages. Essential cookies are required for basic website functionality. Analytics and marketing cookies are optional and require your consent.

For detailed information about the cookies we use and how to manage your preferences, please visit our Cookie Policy page.

9. Your Rights

Under applicable Vietnamese data protection law, you have the right to access the personal data we hold about you, to request correction of inaccurate or incomplete data, to request deletion of your personal data (subject to legal retention requirements), to withdraw your consent to data processing at any time, to request a copy of your data in a portable format, to object to or restrict certain processing activities, and to lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Links to Other Websites

Our website may contain links to external websites that are not operated by us. We have no control over the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policy of every site you visit. We are not responsible for the practices of any third-party website linked from our pages.

11. Children's Privacy

Our services are directed to individuals who are at least 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our data handling procedures. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically for any updates.

13. Contact Information

If you have questions about this Privacy Policy, your personal data, or how we handle your information, please contact our data protection team: